The Resolution of the Board of the National Bank of the Republic of Belarus dated May 18, 2020 No. 155 (“Resolution”) amending some transaction aspects of payment cards was published and came into force on May 28, 2020 .
The amendments concern a notification procedure of bank clients regarding changes in service terms; the grounds for an issuing bank to refuse an individual to refund money for transactions claimed by this client as unauthorized; information to be provided by an issuing bank to clients before concluding agreements on using (exchanging) a payment card (credit agreements). Trade (service) organizations will be able to give out cash in Belarusian rubles to cardholders, etc.
1.The Resolution enlightened the concept and the definition of authentication of a cardholder. The necessity of the authentication, its procedure and a level of the authentication are determined by rules of a payment system of an issuing bank, an acquiring bank or another authorized entity.
2.The Resolution also provided the definition of a transaction which is not authorized by a cardholder. Such transactions are defined as a result of an illegal use of a payment card by a person other than a cardholder.
3.In addition to the obligation of clients' notification on changes in a list and (or) an amount of fees for payment cards-related transactions at least 7 working days before the implementation of the changes, banks are also required to maintain the possibility to receive reliable confirmation of the notification for at least one year from the date of notification.
Moreover, if an agreement on using a payment card (a credit agreement) includes the condition of clients' notification via electronic information channels, then only individual electronic communication channels shall be used (SMS, push-notifications, messages sent through messengers and emails, an Internet banking or a mobile banking).
4.The repayment process for unauthorized transactions has been clarified as well. Issuing banks shall not charge a fee from clients for submission and a review of applications for refund of funds written-off due to unauthorized transactions.
5.The grounds for an issuing bank to refuse an individual to refund money for transactions claimed by this client as unauthorized have been changed.
In particular, a client can not claim that a transaction is unauthorized if:
- the transaction is performed with a microprocessor of the EMV standard and confirmed with a PIN code;
- the transaction is performed with a radio frequency identification technology and confirmed with a PIN code;
- a cardholder has entitled a trade (service) organization to regularly write off funds upon a multi-factor authentication of an issuing bank.
6.The ground “transactions made through a remote banking system” has been supplemented. Now this category also includes mobile applications of banks with a multi-factor authentication of a cardholder.
The list of information provided to a client by an issuing bank before conclusion of an agreement on using (exchanging) a payment card (a credit agreement) was expanded with the following:
- information on an established list and amounts of fines (penalties) paid by the issuing bank and a client upon failure to comply with obligations under the respective agreement;
- the meaning of the definition “an unsettled balance of client's debts”, examples of reasons of an unsettled balance of client's debts, ways of a clients' notification on paying off (refunding) an amount of an unsettled balance of client's debts as well as maturity (terms of a refund).
7.A consent to receive information on each authorized payment card-related transaction shall be provided in a hard copy or via a remote banking system.
8.Trade (service) organizations will be able to give out cash in Belarusian rubles to cardholders on behalf of an acquiring bank, if the respective provision is specified in agreements among these organizations and the bank. Cash-out transactions will be available if:
- a cash register equipment of the organization is connected to a cash register control system;
- a client’s bank account keeps enough money for the transaction;
- a cash box of the organization has enough money for the transaction;
- an acquiring bank provides all conditions for trade (service) organizations to manage a separate accounting of funds;
- an acquiring bank reimburses to trade (service) organization's given-out cash in accordance with the terms and conditions of the related agreement.
Also, in accordance with the Resolution of the Council of Ministers of the Republic of Belarus and the National Bank of the Republic of Belarus dated May 15, 2020 No. 290/11 cash-out transactions through cash registers in a countryside, small urban settlements and territories outside settlements shall be implemented starting from June 5, 2020 and on the whole territory of the Republic of Belarus – starting from January 1, 2022.

