The draft Law "On Amendments to Legislative Acts on Protection of Consumers’ Rights " (hereinafter - the Draft) is submitted for public debate. The current regulation of consumer protection does not cover certain types of financial services and does not take into account the specifics of activity on the financial market. Therefore, the draft law is intended to extend its effect to a wider range of financial services consumers and introduce new protection mechanisms for such consumers.
The definition of "financial services" is established in section 64 of the national classifier of the Republic of Belarus No. 005-2011 "Types of economic activities". According to this classifier financial services include activities related to receipt and redistribution of financial resources other than those intended for insurance purposes, additional pension provision or compulsory social insurance.
The key proposals of the Draft are in our analysis.
1. Scope of law. The Draft extends the sphere of protection of financial services consumers’ rights to consumers who perform not only banking operations (as it is currently stipulated), but also non-banking operations (leasing, surety bonds, securities operations, consulting and information services, etc.), as well as financial services provided by other financial market participants. For instance, forex companies, organizations providing services in the securities market, and insurance companies. Interestingly, in accordance with cl. 1 of the Draft, insurance-related services are moved to an expanded scope of regulation of consumer protection in banking and financial services.
2. The term "financial services provider" is introduced, as well as requirements on the availability of his website and list of mandatory information on it. At the same time, the information structure of such website shall meet the requirements set by the National Bank and the Ministry of Finance in certain normative acts.
3. As the consequence of the development of the financial market and its instruments and in addition to editorial changes of certain articles, the legislator wishes to introduce a separate chapter "Protection of Consumers' rights of Financial Services", which introduces the principle of fair provision of financial services. It means that:
- the service shall be provided in accordance with economic interests and intentions of the financial services consumer;
- it is prohibited to influence the customer in a way of misleading him/her about the terms of the deal.
If the bad faith of the financial services provider is proven, such deal can be claimed as invalid and the consequences of its invalidity may be applied according to the decision of the Center on the Protection of Consumer Rights of Financial Services or the court. And the burden of proof of good faith lies on the executive.
4. Invalidity of unfair terms of the contract. It may happen that the terms of the contract with the consumer do not violate any law, but lead or may lead to significant imbalance of rights and obligations of the parties to the contract and damage the economic interests and intentions of the consumer and the consumer was not able to participate in determination of these terms. According to the Draft, such terms and conditions can be changed or claimed as invalid by court or the Center on the Protection of the Consumer Rights of Financial Services.
5. The financial service provider may be held liable for the actions of third parties. The financial service provider is liable not only for his failure or improper performance of obligations to the consumer, but also for third parties that he engages to provide services to the consumer. For example, if consumer was unable to perform a financial transaction for the performance of his obligations under a financial services agreement due to a technical failure not on the executive’s side but due to the fault of a third party engaged by the executive for provision of service, the consumer is entitled to file claims directly to the financial services provider. At the same time, if the consumer is duly informed about planned interruptions in the provision of the financial service, the financial service provider is not liable for failure to provide (or late provision) the financial service during the period of planned interruptions in its provision.
6. The Center on the Protection of the Consumer Rights of Financial Services is an alternative to pre-trial dispute resolution. The provisions on this body are based on the foreign experience of financial ombudsmen. Examination of the complaint in the Centre is initiated by a consumer who files a claim to the Center, and the subject of claim was already discussed under complaint procedure (the complaint procedure is mandatory before applying to the Centre), and the consumer was not satisfied with the result of the examination of the complaint, the quality of services or has not received a response at all.
Although the competence of the Center is broad enough, including the right to request information constituting commercial, banking or other legally protected confidential information, its decisions may be appealed in court by both the consumer and the financial service provider.
The Draft also sets out procedure for establishing and financing the Center, as well as separate powers of the National Bank, the Ministry of Finance, the Associations of Financial Market Participants in the area of consumer protection of financial services, and the procedure for filing complaints.
The public debate will last until May 23, 2020.

